Nancy went above beyond to help us out. She was professional and courteous. David took care of our van and got us all new tires, brakes, and rotors. I highly recommend New Concept Auto for anything you need. Will definitely be going back!
lemme preface this review with a story: One of my car keys broke off in the driver-side door. I first went to a locksmith and they said that I'd have to goto an autoshop to first remove the door lock. So I did a quick google search, and this place was the nearest. I went asking to have my door lock removed so that the locksmith can work on removing the broken key. One of the receptionists said that they have a key specialist who can help, but I'd have to come back a little bit later. So I did. They key specialist took less than a minute to extract the broken key fragment (omething that a locksmith said would take a few hours total: removing the doorlock and performing key extraction). To say nonetheless: I was in shock and awe.
Locked my keys in my truck a few businesses down from New Concept. A gentleman (I think his name was Shawn) overheard me on the phone and grabbed his kit and got me in my truck in less than a minute, no charge. Good people!
Muchas gracias por arreglarme mi Porsche Cayenne me la dejaron como nueva 🥰🥰
Went in for 2 key fob replacements, Chun was very polite and knowledgable, He got the keys replaced, car cleaned up and everything works great, would highly recommend!