Overland Park Auto Repair

Excellent customer service and quality technical service. Vicente and his team are certainly detailed driven technicians. I have driven BMW’s since 1991 and Vicente is by far the most knowledgeable BMW technician I have met. His follow up is impeccable, and he is very sensitive to budget constraints, always looking to provide the best option in affordable fashion. I’m very grateful and highly recommend Vicente’s service.

I appreciate you guys. I do have a ? Though. Do you guys give complimentary cars to everyone to use or do u have to be a member or something if your car gets fixed through your company?

This was my first time using New Concept. I had used the selling dealer for service until that dealer’s service declined dramatically. I am very pleased with the results of my first visit to New Concept. They did what I expected and more. I am very happy with New Concept.

I've used this shop a few times, they have friendly, knowledgeable staff. I would rate them higher but I had to be without a car for two days which was quite inconvenient, they are also a bit pricey but it is to be expected with major car repairs so I can't hold that totally against them. I would use them again.

Have been coming in here a couple of years now and have received nothing but excellent service every time. They have always been quick in getting my car in, diagnosed, and repaired which I appreciate as I'm someone that hates being without his car. I've never felt pressured into getting extra services that I felt weren't needed at the time. The staff I have interacted with have always been friendly and I appreciate that they will respond over a text message or an email as I can't always be in contact over the phone while I'm at work. I'll continue bringing my vehicle here as long as I remain in the metro area.

Very professional all the way from booking the appointment to driving the car around for me when work was completed. They have earned my trust and future business.

Fast, efficient, courteous and reasonable rates. That’s why I keep coming back!

The available schedule they have is perfect if you are in deep need for a change of oil or to get your vehicle looked at. The owner and staff are so polite making you feel like everyone’s one big family. They did an awesome job with my vehicle and did more than what I scheduled my vehicle to be seen for.

New Concepts Auto Service was great. Vicente was was easy to talk to and he explained everything to me so I could understand everything that was done and that needed to be done. I'm going to be a repeat customer!

The staff at New Concept are always warm and inviting, making sure to stay in contact with me regarding my vehicle’s status. The technicians are also very knowledgeable and offer various resolutions to ensure I was completely satisfied with the end result. I will definitely be using them for any further mechanical issues that may arise.