Wrench
4

Bad brakes and a Summer's worth of no A/C brought me in to New Concept this time around. They have previously replaced the starter on my car. Nancy in the is always very courteous on the phone and in person. This fix took a bit longer than I anticipated. But they were able to lend me a courtesy car which made things easier. The new brakes are very responsive and the a/c is finally blowing cold air again.

Donovan, we appreciate your feed back. We are glad that you are diving in a cooled vehicle with grate braking.

- New Concept Auto Service
5

Great customer service and follow up.

Tom on behave of our team thank you!

- New Concept Auto Service
5

I always receive efficient, excellent, and timely service.

Thank you, Kimberly. We appreciate your kind words!

- New Concept Auto Service
5

My wife has a 2000 Acura RL that she dearly loves. The key got stuck in the ignition because of an electrical problem. Vicente and crew had it repaired and back on the road within a day, and at a competitive price. I highly recommend them.

5

When we called on the phone they were very professional and helpful

5

they got the chops the back it up

5

I have a 2011 Audi S4 that needed some bushings replaced. Vicente took great care of me and I got an entirely new set of upper and lower bushings at a fair price. The man knows his European cars, and I will definitely be back.

Jake, what a fun time we had with your 2011 Audi S4 hope you enjoy that exhaust upgrade!

- New Concept Auto Service
5

Great service! They really know BMW's inside and out. They were able to correctly diagnose and reasonably fix an issue the dealership had misdiagnosed and wanted to charge me an arm and a leg for.

Elliot what a joy it was to work on you BMW's! Thank you for trusting our team with your BMW X3 and X5.

- New Concept Auto Service
5

Really great experience. Friendly service, extremely reasonable prices. Their communication is excellent, by phone and text. They never tried to upcharge me for unnecessary things. Definitely highly recommended.

Thank you Dana it was a pleasure doing service to your vehicle

- New Concept Auto Service
5

Called them Friday morning seeing if we could get in for a diagnostic. Got us in at 1 pm found the problem got it fixed all in 3 hours! Explained every step of the way and incredibly nice and knowledgeable people. Will definitely be going back!

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