Overland Park Auto Repair

I can trust their work, and I appreciate their honest diagnostics.

A professionally ran business with a small business feel, that seems to appreciate and know most of their customers. I stopped in without an appointment, and they were more than accommodating in getting me right in for my service. I would highly recommend New Concept for any of your vehicle needs.

Great overall first experience, they were fairly quick in getting the repairs done to my car and was able to communicate with them easily and kept me updated via text which made things really easy for me

Without asking, they generated an extensive and expensive list of recommended repairs.The list included a lot of items for a total of more than $4000 which was a shock. My initial reaction was they were trying to push me to have work done on the car. Retrospectively it would’ve been better for them to have asked me if I would like the list or would I like to know what they believe is the next repair that’s needed.

The staff did a great job keeping me updated on the progress of my repair.

They work with me and they got it done when theyvsay they would. Growing company and welcoming.. Nancy doesn't have to remember me but she do, because people like her cares for the customer .. You dont get that these days

Amazing service, Vicente is very honest, and transparent.

Polite front desk. Great service. I will be a return customer. Thanks.

My repair was completed at the estimated repair cost, on time, and with no hassle. Vicente and his techs have repeatedly done excellent work for me.

On the first visit, they weren’t able to find issue we reported and needed to pay for the diagnostic and some other charges. When issue was still happening couple of weeks later owner Vicente reached out after he was aware of situation and they immediately wanted to all issues providing solutions taking responsibility for all inn convenience occurred Good company, good people and fair treatment with the goal best costumer service