Overland Park Auto Repair

New Concept Auto Service

Mon - Fri: 7:30 AM - 5:30 PM

New Concept Keys

Mon - Fri: 7:30 AM - 5:30 PM
5

Excellent customer service. After diagnosis was told what was wrong (starter) and was repaired and was ready the next day. Will use New Concepts for additional problems to be repaired. Totally satisfied

Betty, thank you so much for your kind words and 5 star review! We are thrilled to hear that you experienced excellent customer service while in our shop for some diagnosis tests and a repair on your starter! We strive to create a totally satisfied customer and we're happy that's what you are! :) See you next time around!

- New Concept Auto Service
5

The customer service was outstanding! My car was diagnosed and I was told exactly what was wrong and what was needed. Within one day I picked my car and what I requested was done. I’ll be taking my car back to complete the services needed. Thank you!!!

5

Before calling New Concept Auto Service, I spiked to various auto shops. Each of them was overpriced, booked, and couldn't give me a straight answer. When I called New Concept Auto Service on the same day, I spoke with Bill. Bill listened to my concerns about a a car that I just purchased, and he provided excellent customer service and told me to bring my car right in. YESS! I was so relieved. He offered to have a mechanic ride with me to address my concerns. He was patient, knowledgeable and honest. I left my car there and I received a courtesy ride back home. Bill also told me if all the courtesy cars were gone, he would pay for an Uber to take me where I needed to go. Awesome. Thoughtful. There were at least 11 things wrong with the car, and I received a thorough report with recommendations. Bill suggested that I take it back to the mechanic who told me things were fine. He wanted to save me money. I requested an estimate from New Concept Auto Service to complete the job. If I have to pay for any repairs, I will go with New Concept Auto Service and the excellent service and fair pricing.

5

Service is great and always done right.

5

Cole, thank you for taking time to leave us a 5 star review! We appreciate it!

- New Concept Auto Service
5

We recently purchased a used vehicle and took it to New Concept for an inspection to see what repairs might be coming up in the future. They fit me in that day, and then took me into the shop, with the car up, to show me the areas that we needed to keep an eye on. I have gone there for years and will continue to do so.

5

This is the only place I will take my BMW for service. Expert technicians, unbeatable service!

Austen, thank you for your kind words and 5 star review! We're thrilled and honored to be your trusted repair shop for your BMW! We love what we do and who we get to serve and we're so glad to have earned your trust as a loyal client! :) See you next time around!

- New Concept Auto Service
5

It took awhile but your employees have got my 2015 Volvo running again. I hope it runs fine now for a LONG time! I especially appreciated your providing loaner cars while my car was in the shop. A thank you also to Nancy and Bill in your office for their help to me. They were unfailingly polite and kind to me.

5

Heater not working and they did a flush and it still isn't working but they agreed to look at actuator and they provided a nice loaner car and very kind folks with reasonable prices.

Jeff, thank you for taking time to leave us a 5 star review! We're so glad we could provide you with a good experience while in our shop to have your heater looked at and repaired! We strive to go above and beyond to serve our customers and a loaner car is just one of the ways we can do that! We're glad you appreciated it. Come back and see us any time you have future auto repair needs!

- New Concept Auto Service
5

Good service and were able to work me in on short notice.