5

I'm thankful to find New Concept, they were very thorough and detailed about the problem. They corrected the problem with my heater, now I have heat, what a blessing. Plus, I found an automotive repair shop I can trust to be honest and fair. Thanks New Concept Auto Service.

Bob, heat is not negotiable in this tough KC winter weather, so we were happy to help! Thank you for the kind review.

- New Concept Auto Service
5

Had a tire that kept losing air. Called and was able to get in same day. They found a screw in the tire so they were able to patch it. Have been going to New Concept Auto for many years and have always been pleased with their honesty and integrity.

It's always a pleasure to help out one of our favorite customers! Thank you for taking time to write a review.

- New Concept Auto Service
5

Having recently relocated to Kansas from Florida, one of my biggest concerns was realized when a large chunk of ice caused damage to the undercarriage of my car. Without contacts in the area, I relied on RepairPal's directory as well as online reviews, and I am so glad I had my vehicle towed to New Concept. Nancy was friendly and kind, and New Concept was able to get my vehicle diagnosed, fixed and back on the road in 48 hours. This occurred during a week that was sandwiched between two significant weather events here in Kansas City, when most shops in the area were experiencing both an increase in volume and in some cases a lack of power, internet, and/or phone service. Nancy also followed up a week after the car was home, just to make sure everything was running smoothly. I am so grateful to New Concept - both for their professionalism and for the quality of service they provided at a fair price. It's not the closest shop to my house, but I will absolutely drive the extra couple miles the next time my car needs service.

Amy, we are sorry your introduction to Kansas weather has been so brutal, but happy we were there to help get you back on the road! Welcome to the Sunflower State!

- New Concept Auto Service
5

Service was quick. I was kept informed.

Thank you, Linda. We aim to communicate and to please!

- New Concept Auto Service
5

Love the work of Nancy that greets you when you first walk in the front door. Love the little contests that customers can enter for nice gifts. Like the coupons that get mailed to my house to save money. 1, 2, 3 there you go

We love that you love us, Mary. Thanks for taking time to write the review.

- New Concept Auto Service
5

Everything was great! Thanks!

Thanks for taking time to give us five stars, Bailey!

- New Concept Auto Service
5

Great customer service. Highly recommend their quality services.

Thank you, Linda. We are happy to have earned your trust.

- New Concept Auto Service
5

An excellent car service garage with extremely friendly and well trained mechanics We wish you a lot of success in 2019 Well Done The Baileys

Many thanks to the Baileys for trusting us with your family's vehicles!

- New Concept Auto Service
5

Great service, honest appraisal about what is needed to repair the car. Practical advice and repairs that are done the most resourcefully.

We are nothing if not resourceful. Thank you for the kind comments, David. Happy New Year!

- New Concept Auto Service
5

These guys are great!

Right back 'atcha, Garret! Happy holidays to you and yours!

- New Concept Auto Service
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