Auto Concepts is by far the best Auto Repair Shop in Johnson County. My car was running poorly and I thought it was the transmission. I was wrong. It needed a tune-up. Wow, after Auto Concepts finished replacing spark plugs and tuning up my car, it drives like a brand new car, Kudos,
I used the key service at New Concept to both provide a replacement fob for an older Mercedes that was "trapped" in the garage after the only key fob I had was destroyed due to human (my) error. Vincente came out as promised, was quite pleasant and efficient and handled that problem for much, much less than would a dealer. My visit this morning was to finalize getting a "backup" key fob made for my Cadillac CTS (having learned the lesson on the Mercedes). It turned out to be much more difficult than expected due to a unique design in the start-up system which was changed the year after my model. Vincente stuck with it and worked around the issue(s) for a good result and didn't vary from the original estimate despite the unexpected difficulties. I am a "car guy" and have owned probably 60+ cars in my life and know about garages and mechanics. Vincente at New Concept is as good as they come.
New Concept Auto Service got me in quickly to replace a headlight. Great, professional, timely service. Highly recommended.
We appreciate you leaving us a five-star review, Janet! :)
I worked with Nancy and she kept me up to date on the situation with my car. She had them do a thorough job and I am happy with the service. As always providing transportation for me to go home and come back. Well done New Concept Auto Service!!!
Had a couple of oil leaks. The service was done on time and for the price that I was expecting. Real professional experts.
Excellent customer service, knowledgable staff, very satisfied with the repairs, highly recommend. You are great Nancy, thanks.
Very impressed with customer service best I have ever seen at an auto repair place. Good work and fair prices and stand behind the service. Owner even texted to make sure all was completed and happy with the service. If there is a problem or issue, they get you right back in and fix it no questions asked. Offer great estimates with lots of details and don't pressure you. Estimate advises what service need and what can wait or be done later. Highly recommend
Honest. Didn't suggest extensive work after situation seem to clear up after running diagnostic testing. Appreciate their honesty.
Called for appt on my daughters Mazda 3 because of electrical/break light problems. They had me in next day and returned it to me fixed same day. I was impressed with staff and communication on timelines /estimates. Repair costs were very fair. Thank you.