Overland Park Auto Repair

New Concept Auto Service

Mon - Fri: 7:30 AM - 5:30 PM
5

Friendly staff, nice waiting area, and great communication on status of service. And arranging for a ride home and back is appreciated and very helpful!

5

First visit with my 2018 Subaru. I am something of a technology dinosaur, YET…I was impressed with New Concept’s user friendly communications software from online scheduling to appointment reminders to timely diagnostic records and repair estimate. Direct, clear, time and energy efficient. When I contrast today’s experience to the dozens of times I’ve languished in dealership waiting rooms, visibly aging. Wow! No comparison. I’ll be back!

1

Went in for an oil change, ended up paying like 150 for an oil change. Today I went to change the oil myself on my vehicle and the oil drain plug was super tight and the oil filter cap was overtightened for sure even though Toyota recommends against it, I could not get it off with simple hang tools. Thank you guys.

5

Satisfied with the maintenance work done by Joe Bledsoe. He was knowledgeable and gave good explanations of the work.

1

I honestly didn’t even wanted to give one start they are out right terrible.. so here is what happened.. I took my car to them to check my RDX AC..My car was blowing hot air..and they inspected and hive me an estimate $2600.. and told my AC compressor and condenser has to be replaced and i have to travel to Denver so I told them i will bring it back once I am back.. they said they are going to charge me for EVAC and recharge, and said after replacing the compressor and condenser they wont charge for the Evac and recharge after the repair.. I ended up searching online find those parts for couple of hundred bucks and replaced then for 500 bucks all in all ended up paying $700 for total repair which they quoted me for $2600.. and after the repair is done i contacted them for the Evac and recharge they are saying well if you only had the repair done with us we should have done the evac and recharge at no cose after the repair but since you got the repair done outside we will charge $257 again for the evac and recharge.. thats not at all acceptable..

5

Good people!!

4

Eliminating a star from my 5 star list. A little disappointed for not returning my repetitive calls about my car part inquiry. Had been with them for over 3 years. Looks like they stopped caring about old customers 🙄 Good luck!!!

5

For 4 years I have been taking my car to the dealership to get repair/maintenance work done. I decided I wanted to try a locally owned repair shop instead. I’m glad I did. New Concept Auto was on time and timely. The staff are friendly and very helpful. I will be returning!

5

Joe, we appreciate you leaving a 5 star review! :) Come back and see us anytime!

- New Concept Auto Service
5

Awesome