Overland Park Auto Repair

Having recently relocated to Kansas from Florida, one of my biggest concerns was realized when a large chunk of ice caused damage to the undercarriage of my car. Without contacts in the area, I relied on RepairPal's directory as well as online reviews, and I am so glad I had my vehicle towed to New Concept. Nancy was friendly and kind, and New Concept was able to get my vehicle diagnosed, fixed and back on the road in 48 hours. This occurred during a week that was sandwiched between two significant weather events here in Kansas City, when most shops in the area were experiencing both an increase in volume and in some cases a lack of power, internet, and/or phone service. Nancy also followed up a week after the car was home, just to make sure everything was running smoothly. I am so grateful to New Concept - both for their professionalism and for the quality of service they provided at a fair price. It's not the closest shop to my house, but I will absolutely drive the extra couple miles the next time my car needs service.

Service was quick. I was kept informed.

Love the work of Nancy that greets you when you first walk in the front door. Love the little contests that customers can enter for nice gifts. Like the coupons that get mailed to my house to save money. 1, 2, 3 there you go

Everything was great! Thanks!

Great customer service. Highly recommend their quality services.

An excellent car service garage with extremely friendly and well trained mechanics We wish you a lot of success in 2019 Well Done The Baileys

Great service, honest appraisal about what is needed to repair the car. Practical advice and repairs that are done the most resourcefully.

These guys are great!

Fast, friendly and the highest quality of parts they use. Estimates are exactly what they projected. Thanks to Paul and Nancy for your work on our vehicles.

Paul and his team are the most honest and upfront people I have ever met when it has come to dealing with a vehicle. No matter how hard I kept pushing to try something else, Paul continued to tell me that I should not invest any more money into my daughter’s car, that we needed to get rid of it as soon as possible. It had way too many problems that were too costly for a car that age with that many miles. I felt like he was treating us as if this was his daughter’s car and he was making the decision for her. The entire staff are very kind, work well together, and have fun joking around. Most of them are related to each other in some way as Nancy described to me, so it is truly a family run business and once you go there, you become part of the family. I won’t take my vehicles any other place from now on as long as Paul is in business! Thank you for taking such great care of us! Kristal