Overland Park Auto Repair

New Concept Auto Service

Mon - Fri: 7:30 AM - 5:30 PM

New Concept Keys

Mon - Fri: 7:30 AM - 5:30 PM
5

Jim, thanks so much for the 5-star rating. We really appreciate you!

- New Concept Auto Service
1

Totally missed the problem…your people tried to sell me a 800-1000 AC compressor when all I needed was a decoupled pulley.. my repairs were less than $200…I would like to have my money refunded

1

I brought my daughter's 1999 Jeep Wrangler in on Wed 12/28 for intermittent starting issues as I was told NCA specialized in older Jeeps. Was told Thurs 12/29 at 2pm that a technician was looking at it and they'd call back by the end of the day. Never heard from anyone. Called Fri 12/30 at approx 10am and was told the same thing again. NCA did call back and said the Crank Shaft Sensor needed to be replaced - this was the problem. NCA quoted $236.73 and I said I'd just pick it up instead. NCA then offered replacement for $150. I agreed. On Tue 1/2 I was told the Crank Shaft Sensor had been replace and is operating good, but that the distributor assembly was actually causing the issue. Was quoted $198.58 and NCA offered a $75 discount. NCA also promised this was the real issue. On Wed 1/4, I was told distributor assembly had been replaced but the fuel pump was the real problem. After some heated discussed, NCA agreed to replace for cost of the part. On Fri 1/6 I got the final bill for $904.51 that included the $75 discount. It did NOT include the crank shaft sensor reduction to $150, and it did NOT include free labor on the fuel pump. I am due a $266.73 refund which I'm sure I'll never see. Should have trusted other very poor reviews I read.....

5

I was out of town and needed brakes and rotors. They had no space for a few days. After explaining that I was out of town and my car was in bad shape, they made room for me same day. Highly recommend.

Hi Cesar, thank you for the 5-star review. We're so stoked we could help with your brakes and rotors while you were in town. Your recommendation means so much to us. If you're ever back in the area, we're happy to help!

- New Concept Auto Service
5

Dan, thank you for taking the time to leave us a 5-star rating. We appreciate you!

- New Concept Auto Service
5

5-Star experience from start to finish. Nancy was very pleasant on the phone and had me setup with an appointment quickly. Dropping my car off was easy and I had a quote back within a few hours after full inspection. Easy system for accepting and declining services they recommended. Repairs were done within a day and I had my car back a day after dropping it off. Would highly recommend!

Hi Andrew, we're glad you found Nancy to be pleasant and efficient. We're stoked you found our online system easy to use and that your repairs were done quickly. Your recommendation means so much to us and we look forward to working together again in the future.

- New Concept Auto Service
5

Very effective and timing service.

5

Key replacement Very good service

5

I used them for the first time and was very impressed. Performed the work well and on time. Also did a safety check complete with pictures and recommendations. Very professional. My experience was very pleasant…….

1

Hi, Marcus. We are sorry you feel you had a bad experience in our shop. Our ASE Certified Technicians and team strives to provide top notch customer care and auto repair to each person who comes through our doors. We are sorry you feel you did not experience this. If you would like to discuss things further, please give our shop a call. Otherwise, we truly wish you nothing but the best on your auto repair journey.

- New Concept Auto Service