Overland Park Auto Repair

Very friendly, honest and attentive staff, and the service was amazing. I would highly recommend this company to anyone.

The communication was great. They sent text updates throughout the days my car was there. The best service!!!

Great staff. Very accommodating.,

Very quick, honest about their work and only fix what you ask, I like that they send you a report of the entire process when they are done.

I’m not a car person. I took my car in for a diagnostic this week, and I was beyond pleased when the shop called me and was completely honest with me. One of the issues I was having, they told me isn’t worth fixing. Instead they gave me ways to baby it myself until I’m ready to buy a new car next year. When they talked to me, they were looking at ME, not my wallet. Find me another repair shop that does that. New concept has easily made their way to being my permanent shop. For my car now and my future cars.

Good job!

If I could give this business 10 Stars I would. My Subaru needed some major repairs, and just about everything that could go wrong did go wrong. However, they completely went above and beyond to repair my vehicle and I am truly grateful. Good communication, very detailed work, and amazing customer service.

I have had a intermittent start issue with my F150 for over a year, I threw some parts at it, took it to my go to shop... no luck. New Concept figured it out!! Thanks!!

They got me in right away and fixed the problem very quickly and professionally

First time customer as of today, and already scheduled another appointment to continue making gradual fixes to the long-term condition of my car. Amazing service, and incredibly knowledgeable technician. Went in for an oil change and thinking that I had a pretty severe exhaust leak that was going to cost an arm and a leg. TURNS OUT my oxygen relay sensor had popped itself out and was the cause of all the loud noises and rumbling and shaking. The tech informed me of this, proceeded to put it back into place and fix the issue for me, and made sure that I was only charged for my oil change. He then talked to me about moving forward with repairs of certain issues. I could not be happier with the service I received and after one visit, am without a doubt a new loyal customer to this wonderful shop!