Overland Park Auto Repair

New Concept Auto Service

Mon - Fri: 7:30 AM - 5:30 PM
5

Hi, I received an estimate in a timely manner, and also provided information with my available options. Although we declined the repairs, the company has excellent customer service! Pamela

5

Scheduled next day versus week and a half wait to get into dealership auto repair.

5

I appreciate the polite and professional service from your staff for work on my Volvo. I’ll be a return customer when more service is needed.

5

Oil change and tire rotation

5

Good service first time there so far pretty good. I will return

5

Absolutely the best service available. My cars are not easy to work on and super fussy. They always get the problem fixed. Very competent and fair.

1

I have spent over $3000 dollars with new concept overall I been happy with there work they use oem parts 1 they have a shuttle service 2 most auto repair shops don't have a complimentary shuttle service that is very nice too have shuttle service this is the main reason i started going too them!! ok for the negative & things that turned me off was I had an engine light come on my 04 dodge caravan van some this work needed too be done rack steering & fule pump though this would take care of this problem! I went out town too Branson last week August 24 when I was leaving overland park Kansas the engine light came on again I have been back too new concept 5 times for this engine light issue when I got too Branson I had a pretty expensive repair with my van but it was not caused by the engine light coming on what was throwing the engine light on was leak detection pump $ 150 dollars parts & labor I called new concept too ask if they would pay for this repair all Denis employee told me was I can't do anything I ask if I could have some free oils changes for this they did nothing not even Mr Carlson we are sorry for your issues! I feel this is very bad comstomer service after I have spent over $3000 dollars with new concept auto maybe over $4000 dollars with my other car 02 300 m they have also done repairs on! after I have been in 4 or 5 times about my engine light being & they can't figure out why it's coming on! this batt boys in Branson Missouri found out why my light keeps coming on & it was only $150 dollars parts & labor the causes was leak detection pump & I spent over $ 3000 close too $4000 dollars with new concept & they can't even find out why the light coming on after bring my van back 5 times 😳 also not too even apologize too me or give me some free oil changes & tire rotations! I feel it's rong the way new concept auto has treated me! Eric Jaquin Carlson

2

Brought car in at 730am for oil change and blinker light bulb replacement. They contacted me at noon with other diagnostics but I told them I just wanted those 2 things done. They close at 530. I arrived at 500....remember that I dropped off at 730am....and they still had not done the light bulb for some reason. They said let us quick do it....20 minutes later they inform me there were issues and did not work....maybe loose wiring. They obviously did not charge for lightbulb but had they not waited till 500 then they would have time to properly diagnose and address. Now I have to take it somewhere else again and leave it and have people pick me up...etc. Major disappointment. Won't be back.

5

They took care of me. There was an issue with the original repair and they made it right at no charge. I appreciate that.

5

They did a great job and in a short time with great customer service! Highly recommended

Naharai, thank your your 5 star review! We are so glad you experienced great customer service in our shop! We are committed to providing the best customer and auto care in the area! We hope you come back and see us for any of your future auto needs! :)

- New Concept Auto Service