Having recently relocated to Kansas from Florida, one of my biggest concerns was realized when a large chunk of ice caused damage to the undercarriage of my car. Without contacts in the area, I relied on RepairPal's directory as well as online reviews, and I am so glad I had my vehicle towed to New Concept. Nancy was friendly and kind, and New Concept was able to get my vehicle diagnosed, fixed and back on the road in 48 hours. This occurred during a week that was sandwiched between two significant weather events here in Kansas City, when most shops in the area were experiencing both an increase in volume and in some cases a lack of power, internet, and/or phone service. Nancy also followed up a week after the car was home, just to make sure everything was running smoothly. I am so grateful to New Concept - both for their professionalism and for the quality of service they provided at a fair price. It's not the closest shop to my house, but I will absolutely drive the extra couple miles the next time my car needs service.
Amy, we are sorry your introduction to Kansas weather has been so brutal, but happy we were there to help get you back on the road! Welcome to the Sunflower State!
- New Concept Auto Service