Overland Park Auto Repair

New Concept Auto Service

Mon - Fri: 7:30 AM - 5:30 PM
5

Efficient, professional, and friendly.

5

Excellent.

5

Outstanding.

5

I was referred to New Concept through my Dad. We've been using their services for maybe 5 years, possibly more, but can't be much less. Toyota, Subaru, VW, Mazda, Ford, Nissan, Chevy, etc... These guys know their stuff. I was looking for a car for my mother-in-law, since my son totaled hers. I was looking at Subarus. Phil is the Subaru guy. He helped me out in my search for the right car for my mom-in-law. It's got to be safe, and reliable. Phil told me some important questions to ask, to make sure the right work was done when it was supposed to be done.(integrity) They also gave it a thorough inspection from bumper to bumper for $135. I'm a truck driver for a local non-profit, and my wife works retail, I thought it was well worth it. Turns out, it was a great deal. I ended up getting a great price for the Subaru, and my son and I are out of the doghouse! She absolutely loves the car! You know when you get work done on your car, they disconnect the battery cable, and you lose all your presets. Man, that's annoying. These guys have something they use that saves the presets and you don't have to hassle with re-setting them. They also know how to troubleshoot, properly, in my mind. They will try the most cost effective way of fixing the problem, and work their way up from there. They print out a list of suggestions/necessities with a timeline for when you should think about having the particular item fixed, for safety reasons. I have not seen such a high degree of integrity in an automotive service shop, much less any business, ever. That is the #1 reason New Concept will continue to be my families Auto Service Tech's until we move or Paul retires! Paul, Phil, and the rest of the tech's are tops in my book, and I have a very small book. These guys will go above and beyond to correct the problem. If it's not a big deal, they'll tell you. It's Integrity. You can smell it when enter the waiting area, wait, that may be the gourmet coffee k-cups. Actually, it's both! Eric Yeomans and Family

5

Excellent service center, the finest I have ever used or heard about. They have been taking care of three of my cars for a number of years, a Mercedes, Lincoln and Sebring. Service has always been top notch from minor to major service. They can be explicitly trusted and beyond that are extremely nice people. Recently I had been dismayed with the steering and performance of my Town Car. They realigned the car, put on some quality tires, and did a power-cleaning of the injectors, etc. The car now performs as good as new. This, is a very impressive service center, I really can't speak highly enough of them.

5

Recommend.

5

These guys run an excellent operation. Nobody ever likes having their car repaired, but they make the entire experience as pleasant as possible. The free loaner car made things much more convenient while my car was in the shop. Phil kept me informed of the progress by phone every day, and stayed late on Friday so I could get my car before the weekend. Very professional operation, and good quality work!

5

I was trying to find a specific computer tool that I needed to fix my Passat that I thought only the dealers would have. Paul had faster turnaround and better service than I would have expected from a dealer, and the price was exceptional. Great place!

5

Once again, great service from Paul Rupp and the guys at New Concepts Auto. I have an older Ford Taurus. I know it’s a losing battle to try and keep it on the road but it’s in such great shape body wise that it makes sense to make the mechanical repairs required when needed. I knew my brakes were in trouble, but not sure what was wrong. Paul and crew spent a long time figuring out the problem. (Yes they charged for this evaluation, but as a business owner myself I don’t want guess work, I want to know exactly what is wrong before I shell out the big bucks for something.) After their evaluation they were able to tell me exactly what the issues were and gave me a detailed description of the costs. We then were able “together” to pick the repairs I could afford right now. No sales pressure, or you have to do this or that.If you want your car not only repaired right, but want to truly know what is wrong with it before you shell out the repair costs, trust the folks at New Concepts Auto. They know that long term relationships are more valuable than a quick one time infusion of cash. I would and continue to recommended them to all my business clients of which 40% are women.

5

The service at New Concept Auto is trustworthy and high quality. They take great time to explain everything and show things to you. They understand my specific needs and are there to meet those needs. They do not push and "sell", but are just honest and do quality work. I recommend them to all my closest friends.