5

Intermittent Starting Problem on my Ford F-150 so l took it in for diagnostic to see if they could resolve. Nancy the receptionist was attentive listening and noting the symptoms. At one point, she left and brought back her master mechanic to discuss before I left. I was giving a fair estimate for the diagnostic work and they agreed to call with a parts/labor estimate once they found the problem. It took them one day to repair. When I returned for my truck it was repaired as promised, no surprises, and has started 100’s of times since. I’m pleased as a new customer Professional service!! Thanks

Electrical diagnosis is our specialty, Charles. Glad you were pleased with our service!

- New Concept Auto Service
5

Really impressed with the level of care that they took to get me in and repair my car. Very nice people.

Thank you for taking time to write the kind review, Robin!

- New Concept Auto Service
5

I loved the service, front desk lady got me in soon, she showed concern for me not having my heater working on my car. She called me by first name , I liked it . She called me promptly when my car was.done and she was overall super nice and professional. Trustworthy, she left my key inside my locked car so I could get it after hours with my spare. She also left me my invoice and a sweet note!! Fast service and my heater works!! She also explained what was wrong with it.

Grace, so relieved your heater is functioning in this frigid weather! Thanks for the kind review.

- New Concept Auto Service
5

Great service and knowledgeable techs. Will not try to sell you a service or product you do not need. Service advisor,Nancy, is a real asset to New Concept. She is a very customer orientated.

So happy we were able to get you on your way, Dick. Nancy and all our techs continue to do us proud!

- New Concept Auto Service
5

Excellent service. Friendly staff. Fair price. The first time in a long time I didn’t feel likeIwas being ripped off by the auto repair shop. I highly recommend New Concept Auto!

Thank you, Doug! We appreciate your recommendation and look forward to seeing you again.

- New Concept Auto Service
5

They are very honest and I will go back whenever I need work done on my car!!!

Thank you, Megan. We appreciate your trust!

- New Concept Auto Service
5

Nice folks, no pressure, thorough assessment and excellent explanation of services. I’ll be back!

Thanks so much for the kind words, Tom! We are glad you appreciate the time we took to diagnose your issues and explain what needed to be done.

- New Concept Auto Service
4

New concept auto was able to fabricate components, as parts are no longer available, hats off to them.

Thank you for taking time to write a review, Mike. We enjoy those extra fabrication challenges and look forward to seeing you again!

- New Concept Auto Service
5

Figured out a difficult electrical problem.

You know we live for those electrical problems, sir! Thanks for stopping by!

- New Concept Auto Service
5

Great service and friendly too.

Thank you so much, Barb. Service with a smile goes a long way! Hope to see you again!

- New Concept Auto Service
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