NEW CONCEPT AUTO SERVICE OFFERS SHUTTLE SERVICE!

5

Polite front desk. Great service. I will be a return customer. Thanks.

5

My repair was completed at the estimated repair cost, on time, and with no hassle. Vicente and his techs have repeatedly done excellent work for me.

4

On the first visit, they weren’t able to find issue we reported and needed to pay for the diagnostic and some other charges. When issue was still happening couple of weeks later owner Vicente reached out after he was aware of situation and they immediately wanted to all issues providing solutions taking responsibility for all inn convenience occurred Good company, good people and fair treatment with the goal best costumer service

5

Excellent customer service and quality technical service. Vicente and his team are certainly detailed driven technicians. I have driven BMW’s since 1991 and Vicente is by far the most knowledgeable BMW technician I have met. His follow up is impeccable, and he is very sensitive to budget constraints, always looking to provide the best option in affordable fashion. I’m very grateful and highly recommend Vicente’s service.

5

I appreciate you guys. I do have a ? Though. Do you guys give complimentary cars to everyone to use or do u have to be a member or something if your car gets fixed through your company?

5

This was my first time using New Concept. I had used the selling dealer for service until that dealer’s service declined dramatically. I am very pleased with the results of my first visit to New Concept. They did what I expected and more. I am very happy with New Concept.

3

I've used this shop a few times, they have friendly, knowledgeable staff. I would rate them higher but I had to be without a car for two days which was quite inconvenient, they are also a bit pricey but it is to be expected with major car repairs so I can't hold that totally against them. I would use them again.

1

I think the customer service was very poor, they had no idea what I was even there for. They had no idea what the price was supposed to be for my service. And I thought the big older lady at the front desk was rude. And very slow just a unpleasant lady. I will never go back there.

5

Have been coming in here a couple of years now and have received nothing but excellent service every time. They have always been quick in getting my car in, diagnosed, and repaired which I appreciate as I'm someone that hates being without his car. I've never felt pressured into getting extra services that I felt weren't needed at the time. The staff I have interacted with have always been friendly and I appreciate that they will respond over a text message or an email as I can't always be in contact over the phone while I'm at work. I'll continue bringing my vehicle here as long as I remain in the metro area.

5

Very professional all the way from booking the appointment to driving the car around for me when work was completed. They have earned my trust and future business.

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