Monthly Archives: November 2011

Is dealer service always best?

Is dealer service always best?

We operate in a pretty affluent area of suburban Kansas City where, for the most part, people can afford the best of everything. Many customers assume that dealer service is the best thing for their cars. Some believe they must use dealer service centers to keep warranties in place. Some even presume their car salesman is looking out for them when they return to the dealer for service. Don’t get me wrong. Most dealers provide fine service. But there are some things that simply must be pointed out so you can be sure you’re making the best choice for your situation. Let’s do a little fact checking: 1. Independent service does not void your warranty. Be federal law you are allowed to have an independent technician service your vehicle for issues not covered by your warranty (Magnuson-Moss Warranty Act of 1975). The law states that “no warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts fo ... read more

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