Monthly Archives: June 2012

Are your tires safe? (Part II)

So you know it’s time to replace those tires, but just where do you start? First off, match the code with the car as stated in the previous blog. I have seen thousands of tires on all kinds of cars in all kinds of conditions and here is what I have to say: Buy tires as a set, or in pairs, but stay away from buying one at a time (unless it is an obvious circumstance). BUY HIGH QUALITY TIRES from someone you trust! You also get what you pay for. Generally the quality of the tire increases with the price. I don’t promote poor quality, inexpensive tires. They are unsafe and, frankly, a poor value. If there is a rating system for myself of good, better and best, I only promote better or best. Brand new cars come with better or best level of quality tires from the factory as they were designed. However, you will find many tires of lesser quality and price available. Why? Because there is a market for them. Tire stores sell tires, I sell service. Here is a good example ... read more

Are your tires safe? (Part I)

Tires are round and black and smell funny. Everybody needs them because they all wear out. That’s what I heard from Bob, the first tire supplier I every bought from. He went on to tell me my good customers will come to rely on me to select what tire is best for them, so I better learn about them. I want to talk a little about my experience with tires, specifically, how to know what tire you have, how to maintain them, when to replace them, and how to pick what you need. Since the Rubber Manufacturers Association has declared June “National Tire Safety Month,” I thought I’d do my part to increase consciousness among drivers about tire safety. I’ll start with defining a tire by its standard designation system, or tire code. Let’s use one of my loaner cars as the example. The car is a 2000 Toyota Avalon. All car manufacturers have engineers who design what tire is best for a particular car. This info, along with designed tire pressure, is found on a placard attached to the ... read more

Like father, like son (Part II)

Suburban Overland Park, Kansas, sometimes seems a world away from my rural hometown—but when it comes to automotive customer service, the principles for success remain unchanged. Here is more from the New Concept Auto Service manual about how we make sure our customers’ needs are met. Ask for the work Once the estimate has been presented, it is up to the customer to decide. Should the customer hesitate or would like to think about it, ask a few questions. Questions like, “Is there anything you would like me to explain further?” or “Would you like me to fax or email a copy of the estimate?” These questions usually lead to a decision one way or the other quickly. Sometimes a customer is not sure how much to do, if anything, and will ask for advice. Remind them the labor functions are in order of initial concern, safety, reliability and scheduled maintenance. Advise them to go in that order of importance. Should a customer question the quality, depend ... read more

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Customer Service

Like father, like son (Part I)

Like father, like son (Part I)

My dad, Paul Rupp Sr., was one heck of a salesman. My favorite picture of him is on my mantel at home, where he is leaning on the front fender of a brand new early 30’s Chrysler next to the one-foot diameter headlight. He has a great big smile and is wearing what appears to be a modern set of Ray-Ban sunglasses. He looked great. The picture must have been taken when he and a friend were at lunch. In the background are the flat plains of western Kansas where he worked as a new car salesman for a large dealership in Hays. My dad was so good, he sold himself to the dealership owner who set him up in a Massey-Ferguson farm implement dealership in WaKeeney. The implement dealership was a successful business for nearly 40 years (until the dying farm economy took its toll in 1981). You should have seen him in action. Dad spent every morning at Helen’s Café having toast and coffee. As a 10-year-old I watched as he positioned himself at the counter in the middle of the local fa ... read more

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Customer Service

All in the family

All in the family

Kansas If you live in Overland Park close to the shop you should be receiving another beautiful New Concept Auto Service postcard in the mail this week. Polly’s creative juices were really flowing as she created the message for this card, centered on a fun “summer’s here” theme with a convertible 1965 Chevelle Super Sport as the centerpiece. The photo shoot on Mother’s Day in Shawnee Mission Park turned out to be a family affair. My sister, brother-in-law and nephew agreed to join us for the madness. Polly found the location, which was just a parking lot adjacent to the main drag through the park. She color coordinated our shirts and did my hair and makeup, selected props, and staged the photo. During the shoot there was a constant flow of people driving by on this beautiful Sunday. We got a few honks from several other classic cars out with their proud owners—an early ‘60s Caddy convertible, an early ‘70s Ford Torino, what I think was an old Studebaker, and what’s calle ... read more

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Team New Concept
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