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Like father, like son (Part II)

Suburban Overland Park, Kansas, sometimes seems a world away from my rural hometown—but when it comes to automotive customer service, the principles for success remain unchanged. Here is more from the New Concept Auto Service manual about how we make sure our...

Like father, like son (Part I)

My dad, Paul Rupp Sr., was one heck of a salesman. My favorite picture of him is on my mantel at home, where he is leaning on the front fender of a brand new early 30’s Chrysler next to the one-foot diameter headlight. He has a great big smile and is wearing what...